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Refund Policy

CANCELLATION, RETURNS AND REFUND POLICY

Cancellations

Sigma Industries ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong product you may cancel the order through your Brassag account If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. A cancellation request cannot be made after your order is dispatched

Step to Follow

Login to your Brassag account

Login –> My Order –> Select Reason –> Cancel Order

Please Note:

Login to your Brassag account

  • If it is Pre paid Orders, the amount will be refunded to you, in accordance with our Refund Policy
  • A Cancellation request cannot be made after your order is dispatched.

Order Cancelations Criteria

Under some rare situations Brassag can also raise an order cancellation request. These Situation would be :-

Login to your Brassag account

  • Unavailability of Products
  • Incorrect pricing or description of the Products
  • Payment fraud suspicion by our Credit & Fraud avoidance department
  • Non Serviceability of buyer’s address by our Logistics partner
Returns

We consistently work towards the protections of our customer’s interest. Hence we offer you can easy and streamlined process to return the products, whenever applicable. Step to Follow Login to your Brassag account Login –> My Order –> Select Product –> reasons for return –> Submit

Please Note:
  • You can place a Return request within 7 days of Order Delivery. However, in case of Damaged/Missing/Empty Package/Wrong Product, the Return request should be filed within 2 days of Delivery, customer needs to inform us through Email (info@brassage.in)
  • Call us at +91 99104 98376 (Helpline Number) within 48 hours from the time of delivery
  • Return request will be reviewed by Sigma Industries team
  • If required any technical support will redirect to Brands/Manufacturer/Vendors
  • After approval, pick up of the product will be arranged through our logistics partner in next 2-3 days.
  • If our reverse pickup services are not available on your address, we will ask you to dispatch the product. The Logistics charges will be reimbursed by Sigma Industries.
  • After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that replacement would be depending upon the stock availability.
  • Products marked as “non-returnable” on the product detail page cannot be returned.
Return/Replacement are accepted under the following cases:
  • Wrong product – wrong color/size/style
  • Wrong item Delivered
  • Defective products – Manufacturing defect/ Non – functioning (Not applicable, if the product is under Manufacturer warranty)
  • Damaged product – Physical damage/Tampered product or packaging
  • Wrong Quantities – Missing products/parts
Return/Replacement are not accepted under the following cases:
  • If products are altered/used
  • If product returned without original packaging (price tags, labels, accessories, box)
  • If Serial number/ label is tampered
  • For Damaged/Missing/Empty Package/Wrong product that is reported after 2 days of the delivery
  • For Products sold under specific promotions/demand
  • No longer needed/Quality low.
Refund

Sigma Industries offers easy and quick Refund on your refund Orders.

Refunds are generally initiated in the following scenarios:
  • When Prepaid Orders are cancelled as per our Cancellation policy
  • If our Logistics partner is unable to deliver the product
  • If you wish to return the products in accordance with our return policy
Refund gets Declined in the following scenarios:
  • Return request is made outside the specified time frame of 7 days.
  • If the Product is damaged by the customer, in any manner as may be determined by Sigma Industries at its sole discretion.
  • If the product received by us is not as per claim or missing accessories, label, stickers.
How Refund process follow:
  • In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
  • For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favor of the customer buying the Products, as per the details provided by the customer.
Refund Processing Timelines:

After placing of refund request, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.

Refunds depend upon the Mode of payment. Please refer to the list below:

Refund Method : Refund Time-Frame
Credit/Debit Card : 5-7 Business days
Net Banking (Credited To Bank Account): 5-7 Business days
UPI Linked Bank Account : 2-4 Business days

In case of any Clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction.